Archive for July 11, 2008

A week @ a Call center!

Posted in Uncategorized on July 11, 2008 by timestamps

I know there’s no one to bother about why no entry has been posted here ….. Even then i would give a reason , Its simple I have started my work life .  MY joblessness was the soul reason to make me attend an interview and get into a ‘famous’ BPO ( herein referred to as call centre ) in Chennai . Last week me and a friend of mine went to attend the so called HR interview at Santhome and as never before in the history of interviews the HR was waiting for us cos as usual we went very late . The interviewer was so ‘kind’ and made us take up a telephonic interview with an AMERICAN lady who’s name was some gowry or somthing.I thought she never have spoken a word in Tamil all her life but she seemed to be one of those Maami types. That was the first instance which made me realise that with a telephone you can make an American think that his English is not as good as the one’s on the opther side.. I assume that is why Call center’s survive.. well After that i got selected in the not so tought interviews, and felt too good to have gotten placed for the second time in my career ( So far ,so good ) .

My first day at work( training rather) I was told to go to their learning centre and that is a small class room for 25 fully equipped with latest computers and high speed net ( I cannot check mails , no orkut , no blog , nothing that i would do at home on the internet ) so decided to install VLC media player to watch movies , though Pen drives and CD’s are restricted , sneaking them inside is not a problem at all ( the funny part  is that securities check the bags in and out but never have they checked my pockets) . The training consists of Presentaions ,  basic grammar , and later improved on the tricks of handling calls and the tricks involved in handling irate customers. The cafetria is good but the free lucnch provided is kind of horrible . Before i forget, the best part is that at 6.30 in the morning i get a phone call from a person who addresses me as “Sir ” which  has never happened before ha ha ha , He’s the cab driver and since i am not the punctual types and the office being close to my place i have been in cab only twice or thrice.

Well , you could have found the reason for my long silence in blogosphere and let me keep you all updated as to what’s around , until then bye.

P.S : I’m trained for the post of Technical support executive for DELL or in simple terms I’m gonna be one of those ‘call center agents’ . Fortunately I don need to hide my identity and Im Ashwin not ‘Anderson’ ;)